Our Company Warranty Policies
Your satisfaction is our #1 goal. We strive to provide our customers with the highest level of customer service and support we can. We strongly suggest our customers read the following information thoroughly.

• If you have any questions about any of our or the manufacturer's policies, please feel free to email us or call 1-800-657-1208.

• If you need parts, at the bottom of our home page, you will find “Parts Request or https://kartquest.com/pages/part-request = simply fill out the form and click submit.

• For Tech Support: https://kartquest.com/pages/technical-supports simply fill out the form and click submit

THE MANUFACTURERS WARRANTY COVERS PARTS, ENGINE ONLY FOR ALL PRODUCTS AS FOLLOWS:

1. OFF ROAD: ATV'S, UTV'S, BUGGIES, GO CARTS AND DIRT BIKES offer 3 MONTHS PARTS, 6 MONTHS ENGINE WARRANTY, KARTQUEST.com will supply new or rebuilt replacement parts in exchange for defective parts for a period of 3(three) months, as well defective engines for a period of 6(six) months from the date of purchase at no charge

2. Buyers will need basic repair & basic setup skills such as using tools; replacing nuts & bolts, filters, light bulbs, fluids, adjustments, etc. If you don’t have this ability we suggest using a mechanic to assist you with your needs. Our tech support Hotline is available to assist you.

THIS LIMITED WARRANTY COVERS THE FOLLOWING PARTS ONLY:

1. ENGINE: All internal lubricated parts, i.e. Pistons, piston rings, piston pins, connecting rods, rod bearings, camshaft, camshaft bearings, timing chain, crankshaft, crankshaft main bearings, oil pump, water pump, valves, valve springs, valve guides, valve seats, valve lifters and valve push rods. Additionally, the engine head and cylinder will only be covered if damage is caused solely as a result of the mechanical failure of one or more internal lubricated components listed above. (Broken gears any damage from outside impacted is not covered warranty)

2. ENGINE CASE: The Engine case itself will only be covered if the damage caused was solely as a result of the mechanical failure of one or more of the internal lubricated components listed above. (Broken gears any damage from outside impact is not covered warranty)

3. DRIVE SYSTEM: All internal lubricated parts contained within the drive axle housing case, i.e. differential, differential gears, drive shaft, drive axles, CV joints, axle bearings, reverse gears and output shafts. The drive axle housing as well as the reverse gearbox housing, if damaged solely as a result of the mechanical failure of one or more or the internal lubricated components contained the drive axle housing will be covered. (Any bent, broken, or damage by outside impact is not covered warranty)

4. FUEL SYSTEM: For carburated vehicles; Carburetor, vacuum fuel pump, intake manifold, fuel tank and fuel petcock. For fuel injected vehicles; Fuel injectors, fuel pump, fuel rail and fuel pressure regulator.

5. ELECTRICAL: Stator, stator pickup, magneto, voltage regulator\ rectifier, CDI, starter relay\ starter solenoid, starter motor, coil, distributor assembly and injector relay.

6. COOLING SYSTEM: Radiator, radiator cap, thermostat, thermostat housing, temperature indicator switch, cooling fan motors; water pump and water pump housing.

7. BRAKES: Calipers, drum housings, drum brake linkage, reservoirs, rotors, and lines.

8. CHASSIS: Frame, swing arms, A-arms, steering controls, (if not caused by jumping or impact.)

9. TRANSMISSION (Automatic or Standard): All internal lubricated parts contained within the transmission case, i.e. flywheel, hydraulic shift linkage, kick start spindle, kick start secondary gear and transmission gears. The transmission case itself will be covered if the damage was solely as a result of mechanical failure of one or more of the internal lubricated components contained within the transmission case. (Improper shifting of gears by not coming to stop complete can cause damage to internal gears. (""This cause is not covered warranty"")

WHAT IS NOT COVERED:

The following is a list of items not covered by the warranty policy. This list is not all-inclusive and may be modified at any time.

• Batteries, Belts, Brakes and Brake Pads, Chains, Clutch, Foot peg mount, Hand Levers, Hoses, Lights, Mirrors, Plastic Body, Seats, Shocks, Spark Plugs, Tires, Transmission.

COVERAGE AND LIMITATIONS:

Initial assembly and preparation must be performed in accordance with the Consumer Motor Vehicle Delivery Preparation and Inspection Form that is provided by the manufacturer. Additionally, all work must be performed by a professional mechanic (i.e. engine repair shop, motorcycle shop, or local auto repair shop) or an authorized Dealer of the manufacturer to assure your vehicle is in good working condition. Upon completion, you must mail in the Consumer Motor Vehicle Delivery Preparation and Inspection Form signed by the technician that performed the service. You will need to provide proof of this service when filing a warranty claim, so (the end user) must keep your receipts. Subject to the limitations stated in this agreement,
KARTQUEST.com agrees (at its sole discretion) to replace a covered component if the covered component fails as a result of one or more of the internally lubricated parts within the component's stated warranty period from the date of purchase, while the element has been used under the conditions and in the manner specified by its original manufacturer. Keep in mind these off-road units are built for recreational use only. Your claim may be denied under the following circumstances:

• Misuse or abuse of the vehicle, i.e.

• Jumping

• Stunt riding

• Modification of any kind

• Racing

• Riding at constant wide open throttle (over-revving the engine)

• Unit is used as a rental

• Damage is caused by an accident

• The product is used in a manner that it is not designed for

• Rider abuse

• Improper adjustment\operation of the clutch, i.e. dragging, causing premature burning of the

• friction plates

• Improper adjustment\operation of brakes. Driving with parking brake on.

• Improper gear engagement, i.e. engaging reverse will moving forward

• Improper maintainance, i.e.

• Lack of routine maintenance

• Repairs performed improperly,

• Use of incorrect lubricants

• Improper initial set up

• Use of aftermarket parts for repair

The following items are not covered:

• Tires, rims, body panels, fuses, forks, shocks, gaskets, light bulbs, seats, CV Boots, oil filter, air filter, fuel filter, filters, clutch wear parts, cables, drive belt, chain, spark plug, any part made from rubber, belts, brake linings and/or pads, batteries, sprockets, external springs, clips, nuts, bolts and fasteners.

HANDLING OF WARRANTY CLAIMS:

• FOR PARTS: All Parts warranty issues must be processed through https://kartquest.com/pages/part-request  or if directed by the manufacturer. You must produce a copy of your original invoice showing the model number, vehicle identification number and date of purchase on the invoice, as well as a copy of your Consumer Motor Vehicle Delivery Preparation and Inspection Form to warranty your product directly. All defective parts must be returned to KARTQUEST.com or the manufacturer as directed for inspection and verification of defect. KARTQUEST.com reserves the right to decline any warranty claim based on the criteria listed in the COVERAGE AND LIMITATIONS portion of this warranty.

• FOR ENGINES: All Engine warranty issues must be processed through KARTQUEST.com or if directed through the manufacturer of the unit purchased. In ether case, after obtaining an RMA number from KARTQUEST.com, you will be provided with a return shipping label. The motor must be removed from the vehicle, safely packaged and shipped to our repair facility located at the address listed on the shipping label. KARTQUEST.com or the manufacturer reserves the right to decline any warranty claim based on the criteria listed in the COVERAGE AND LIMITATIONS portion of this warranty.

SHIPPING POLICY

KARTQUEST.com makes delivery of your purchases simple and easy. Just place your order with us and it will be delivered right to your home or business. FAST!

Please keep in mind that it is our goal to ship your order as fast as we can after it is placed. We do not ship on Saturdays, Sundays, or holidays. Any orders placed on Saturday or Sunday will be processed the next business day. Shipping times are average estimates only.

Your electronic signature "X" made at purchase confirms you have read the Terms and Conditions of Sale Agreement and Warranty Policy and has the same effect as if you signed it in ink. Phone orders are sent the shipping, return and repair policies in a separate document

Electronic Signatures. You acknowledge that by clicking on the "X" button on “I agree to the Terms and Conditions of Sale Agreement and Warranty policy, you are indicating your full intent and full agreement to all terms and conditions of this sale agreement and warranty policy and that your clicking YES shall constitute your signature on this agreement. In the case of a phone order you have 24 hours to request cancellation or submit questions,

SHIPPING TIME

Shipping times listed or are verbally given on the phone are estimates only. Kartquest does not guarantee any exact shipping time. We do our very best to give you an accurate estimate of shipping and processing times. Average processing and shipping time is around two weeks. 

Orders may not be cancelled or refused due to extended transit schedules.  For the best results, if you have a (birthday, holiday gift, etc) always order far enough in advance. We are not responsible for any exact delivery times. Adding an assembly option for vehicles can add an extra 14 working days to normal delivery time.

Once a vehicle has been packaged, inspected and loaded on one of our top line LTL carriers you will be provided a tracking number and link to the companies live tracking system. Please understand that these are large freight shipments. You will not be receiving hour by hour updates.

Shipping times listed or are verbally given on the phone are estimates only. Kartquest.com does not guarantee any exact shipping time. We do our very best to give you an accurate estimate of shipping and processing times. Because we use major LTL transportation carriers to deliver vehicles, shipping time averages an additional seven to ten days business days after processing in the warehouse. During holiday seasons, transit time may be longer. Orders may not be cancelled or refused due to extended transit schedules. For the best results, if you have a (birthday, holiday gift, etc) always order far enough in advance. We are not responsible for any exact delivery times. Adding an assembly option for vehicles can add an extra 14 working days to normal delivery time.

REFUNDS ON CANCELLED ORDERS

You may cancel your order as long as the order has not been shipped, or the assembly work has not started. Please call us at 800-657-1208 or e-mail  to Customerservice@kartquest.com in order to cancel your order. For assembly order, there is a 15% restocking fee if you need to cancel after assembly work starts. Once your order has been shipped it cannot be cancelled without return charges that we incur. If you choose to cancel your order once it has been shipped, or refuse the shipment without prior notice, you will be charged for all shipping costs plus a 15% restocking fee, plus any storage fees charged by carrier. Please allow 2 to 3 business days for your account to be successfully refunded. You will be notified by an email confirmation once refund has been issued.

Please read our Return Policy (https://kartquest.com/policies/refund-policy )for more return information.